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Strategic Account Manager (Engineer)


Requisition Number: P9114

Region: US
State: Wisconsin
City: New Richmond

Responsibilities

Engineer with strong customer service skills needed to work with strategic accounts manufactured at our New Richmond facility!

  • Work to improve customer relationship management process including sustaining engineering related to continuous improvement
  • Support sustaining customer relationship deliverables by weekly reporting and scheduling customer team meetings
  • Provide quarterly business reviews
  • Track and report tooling conditions
  • Review contract documents
  • Manage pricing and project hopper process
  • Will be the key focal point to develop and inform the Corporation with regard to updates and changes within assigned customer base, affording The
  • Company the highest possible change to meet the needs of the customers with regard to capture of new programs and sales growth
  • Work to improve margins through continuous improvement
  • Troubleshoot business issues, analyze business issue causes, recommend solutions, and possibly implement agreed upon solutions between the customer and plant
  • Act as principal liaison between The Company’s customers and plants and respond appropriately to internal and external customer needs
  • Some programs may have vision requirements
  • Other duties as assigned

Qualifications - Education & Experience

  • Bachelor’s degree in engineering with 7+ years of related experience or equivalent.  Knowledge of injection molding, medical molding and assembly and strong customer service skills required.
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Qualifications - Skills & Competencies

  • Strong and diverse technical injection molding tooling, materials, manufacturing, quality, and product design skills
  • Demonstrated superior communication, teamwork and organizational skills
  • Ability to develop and meet project/program schedules, along with contingency plans
  • Demonstrated ability to develop and meet financial goals
  • Demonstrated ability to identify and develop future account needs
  • Demonstrated ability to think out of the box, recommend options and implement systems
  • Leadership skills including ability to maintain confidentiality
  • Demonstrated broad understanding of capabilities and technologies of other PPC facilities, suppliers, and customers
  • Ability to listen effectively and draw out customer needs and concerns
  • Solid competency in communication skills, including verbal, written, presentation, and negotiation
  • Strong organizational skills in order to manage time, prioritize, follow through, and accomplish results
  • Good judgment; showing strong business acumen, decision quality, intellectual horsepower, perspective, and problem-solving skills.

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