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Information Technology Help Desk Intern

Requisition Number: P8984

Region: US
State: Wisconsin
City: Eau Claire


This position is intended as an 18-30 month Internship.  The position will be part time with the
potential to become full time during summer, based on business need and mutual
interest/availability during the school year. It is a paid position, but offers
no benefits.


  • Ensure that all applicable standard operating procedures (SOP) and standards of conduct are adhered to
  • Promote an atmosphere of continual improvement by working collaboratively with all Phillips Plastics people
  • Assist in Installation and maintenance of IT related systems, utilizing existing support contracts, and in full partnership with corporate and division IT resources
  • Assist in managing Novell and Active Directory user accounts including moves/adds/changes
  • Provide Help Desk telephone support on an as needed basis while entering and maintaining up-to-date status information on Help Desk tickets
  • De-install PC’s taken out of service and dispose of in the correct manner
  • Move and install IP phones and analog devices as needed
  • Assist in creation and/or modification of computer images. Load/re-load images on systems as needed
  • Provide desk-side support for the Eau Claire campus
  • Some programs may have vision requirements
  • Work on programming tasks

Qualifications - Education & Experience

  • Currently actively enrolled in an Information Technology related degree
  • One semester completed at a technical college or sophomore year of a four-year college
  • Knowledge of Macintosh systems a plus

Qualifications - Skills & Competencies

  • Very high energy level and desire to work in a fast paced, growth-oriented, rapidly changing business environment
  • Excellent ability to work with diverse functions, manage multiple priorities, and resolve conflicts
  • Excellent communication skills with people at all levels and functions
  • Basic working knowledge of operating systems 

Apply Online


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