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Customer Service Representative

Requisition Number: P11549

Region: US
State: Massachusetts
City: Clinton


Serve as primary customer contact and facilitate communication between all appropriate facility personnel and customers. Establish and maintain mutually rewarding relations with internal and external customers by ensuring customer expectations are being met.

• Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers
• Work collaboratively with all departments to provide the most efficient and effective service to our customers
• Research and follow-up on sales order changes, RFQs, cancellations, pricing issues, complaints, corrective actions, etc
• Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures
• Some programs may have vision requirements
• Other duties as assigned
• Monitor and track customer order fluctuations
• Communicate shipping priorities to production scheduling
• Acknowledgment and understanding of all customer General Quality Agreements, General Quality Requirements and standards, as set by each customer

Qualifications - Education & Experience

• Associate degree in Business -related field, or equivalent education and experience.
• At least Three (3) years customer service experience
• Previous experience with production scheduling system or related manufacturing systems is preferred

Qualifications - Skills & Competencies

• Strong interpersonal and communication skills
• Strong organizational, time management and business math skills
• IQMS or other MRT system proficiency
• Microsoft Word and Excel software proficiency required; other computer skills desirable
• Ability to work under pressure and handle multiple projects 

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