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Accounts Receivable Representative

Requisition Number: P2259

Region: US
State: Wisconsin
City: Eau Claire


Reviews assigned account records to determine which customers must be contacted for expedited payment or collection of past due invoices. Contacts accounts by telephone, email, or by utilizing EDI systems to determine payment dates or reason for overdue payment. Collaborates with appropriate internal and external staff to eliminate reason for non-payment and implement course of action for payment that may include negotiation, payment schedule development or credit hold implementation.

• Ensure assigned account balances are remitted within established credit terms.
• Maintains oral and written communication with customers to encourage payment
• Maintains records to document collection efforts. Sort and files correspondence.
• Consults with management when extraordinary procedures are ineffective
• Investigate and analyze cash exceptions and deductions and initiates action (credit memo, A/R Adjusting Memo) to resolve such items in a timely fashion. Consults with management when ordinary procedures are not appropriate
• Establish and maintain good working relationship with internal customer service, materials, accounting, and sales staff. Organize and facilitate staff phone conferences and meetings to establish course of action and acceptable payment schedules to bring accounts into compliance
• Provide internal and external customers with copies of invoices, proof-of-deliveries, packing slips, statement of accounts, worksheets or other requested information on a timely basis
• Collaborate with facilities for Sales Orders, Shipping Details, POD’s on shipments
• Involve CSR’s and Plant Managers at facilities to collect invoices
• Request credit memos from facilities
• Complete credit reference requests, obtain additional information from potential new customers if needed
• Send statements to customers and auditors upon request
• Other duties as assigned

Qualifications - Education & Experience

• Associate Degree in accounting, business or communications or equivalent mix of education and experience
• One year working in accounting environment or one year of B2B collection experience; including working with a personal computer in a credit/collection environment preferred

Qualifications - Skills & Competencies

• Understanding of company’s manufacturing system
• High level of accuracy and attention to detail
• Strong communication (verbal and written) and organizational skills
• Proficient with computers and software, especially Excel
• Ability to maintain confidentiality
• Ability to work with minimal supervision


This facility operates under International Traffic in Arms Regulations (ITAR), and therefore, any person hired must demonstrate with verifiable documentation that he/she is either: (i) a U.S. Citizen; (ii) an active Green Card Holder; or (iii) a “Protected Person” as defined by 8 U.S.C. 1324(b)(a)(3).

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